We’re here to help you get your life back on track after your transport accident. To help you get to your treatment appointments and services we will pay for your travel costs in Australia.
While you are in hospital, we can also pay the costs of travel and accommodation so that your immediate family members can visit you if they live more than 100km from your hospital.
If you are a dependent child we can pay for your parents to visit you in hospital.
We will pay for:
If your injuries stop you from travelling to education in your usual way, we will pay for a different type of transport. For example, if you normally ride a bicycle to university and you cannot ride because of an injured leg, we will pay for you to take the bus.
We will also pay for any required road tolls or car parking when you see a member of your treating team.
Air travel may be paid when you need to see a specialist or to attend a medical examination. We can arrange non-urgent air travel for you.
We may pay for taxi travel if you cannot drive or take public transport because of your transport accident injuries.
Taxis will only be approved if you have no other way to get to your TAC related medical appointments or to travel to other locations approved by the TAC.
When needed, we will also work with your treating team to help them organise the travel services and support you need.
We may contact your treating team to discuss your progress or request an assessment to make sure that:
We pay up to a maximum of 30 cents per kilometre when you use your own vehicle or a hire car to go to your transport accident medical appointments and consultations, or you travel to your workplace or educational facility.
For family members visiting you in hospital we can pay the costs of their travel and accommodation such as a hotel or motel, petrol, public transport, air fares, a hire car or taxis, parking and tolls up to a maximum amount of $20,410. The maximum amount does not apply to parents visiting a dependent child in hospital.
If we have arranged a taxi for you to attend a consultation or medical examination we will pay the provider directly. If you have paid for travel expenses you can submit your receipt via myTAC and ask us to repay you.
For public transport repayment you will need to provide details of the travel, including the date, reason for travel and a copy of your receipt, ticket or myki statement.
Immediate family members claiming the cost of visiting the injured person in hospital should submit a TAC Visiting Expenses Declaration. We pay for your services in line with our responsibilities under the Transport Accident Act 1986.
We cannot pay for: