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Guide and assistance dogs

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We’re here to help you get your life back on track after your transport accident. To help you to get out and about after your transport accident, we can pay for a guide or assistance dog.

About guide dogs and assistance dogs

Guide dogs are specially trained to help blind or visually impaired people avoid obstacles and hazards while moving about. They increase your functional independence, confidence and mobility in the community.

Assistance dogs are specially trained to help people with a disability with specific tasks that they can no longer do.

How we approve these services

We pay for a consultation with your doctor or occupational therapist so they can work out your needs. As part of that consultation they may recommend an assistance or guide dog to help you.

We will work with your treating team to make sure that you get the assistance or guide dog that suits you best.

We may contact your doctor or occupational therapist to talk about your progress or ask for an assessment to make sure that:

  • You have access to the appropriate treatment and supports you need for your transport accident injuries.
  • You are getting evidence-based treatment and not receiving unnecessary interventions.
  • You are continuing to progress towards getting your life back on track and functional independence.

What we will pay

We pay the cost of a guide animal in line with the fees charged by Guide Dogs Victoria. If you live interstate we will pay the cost in line with the fees charged by associate member bodies of Guide Dogs Australia.

We pay the cost of an assistance animal in line with the fees charged Assistance Dogs Australia.

We will also pay the animal’s veterinary costs, when needed.

Paying for these services

We pay for these services:

  • Directly to your service provider, when you have provided them with your TAC claim number, or
  • By repayment to you, when you send us your receipts.

We pay for your services in line with our responsibilities under the Transport Accident Act 1986.

What we won’t pay for

We can’t pay for services that:

  • Do not treat your transport accident injuries.
  • Are not reasonable, necessary or appropriate.
  • Are not clinically justified, safe and effective.

All animals given to you will have been fully trained by the relevant organisation and we can’t pay for any more training.

We also can’t pay the feeding, grooming and general day to day maintenance costs of an animal.

Once the animal has retired from service we can’t pay the animal’s ongoing veterinary costs.