A future where every journey is a safe one

Working together

Rights and responsibilities

We have zero tolerance for abuse, neglect or violence. This is towards our clients, their family members, providers and our employees. This page sets out the rights and responsibilities of our staff and our clients.

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If you disagree with a decision

This section shows you what to do if you want a decision on your TAC claim reviewed and what to do if you are dissatisfied with the level of service you have received from the TAC.

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How you can communicate with us

As a TAC client you can choose how you would like to communicate with us. This section explains the different ways available to you.

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Client surveys and feedback

If you are a TAC client you might be asked to complete a survey or provide feedback.

This will be by email, SMS or by phone when we have your permission.

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Do you need to report abuse or neglect by a TAC funded service?

Information about the standard of service you can expect from the TAC.

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