We have zero tolerance for abuse, neglect or violence. This is towards our clients, their family members, providers and our employees. This page sets out the rights and responsibilities of our staff and our clients.
This section shows you what to do if you want a decision on your TAC claim reviewed and what to do if you are dissatisfied with the level of service you have received from the TAC.
As a TAC client you can choose how you would like to communicate with us. This section explains the different ways available to you.
If you are a TAC client you might be asked to complete a survey or provide feedback.
This will be by email, SMS or by phone when we have your permission.
Information about the standard of service you can expect from the TAC.
Thanks! Your feedback will help us improve the experience we provide.
Use the Online Contact us form or
Ph: 1300 654 329 (local call)
Ph: 1800 332 556 (toll-free outside the Melbourne metro area)
8:30am to 5:30pm, Monday to Friday
Message us with myTAC
Download myTAC app
TAC Translation Services
For information in a different language call
1300 139 075