A future where every journey is a safe one

Working together

TAC Service Charter

Information about the standard of service you can expect from the TAC.

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Your privacy and the TAC

The TAC respects your privacy and treats this issue very seriously.

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Resolving your issues

This section shows you what to do if you want a decision on your TAC claim reviewed and what to do if you are dissatisfied with the level of service you have received from the TAC.

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Quality and safeguards

The TAC recognises that universal human rights and protections apply to all TAC clients and we support our clients to exercise these rights.

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Complaints and compliments

Your feedback plays an important role in helping us to monitor, evaluate and improve our service to the community.

There are a number of ways you can send a complaint or compliment to the TAC.

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TAC client surveys

If you are a TAC client, you might receive a link to complete a survey in your email or by SMS.

Your feedback will be kept confidential and won’t affect your TAC claim in any way.

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Getting a copy of your TAC documentation

There are two ways you can ask the TAC for information about your TAC claim.

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Do you need to report abuse or neglect by a TAC funded service?

Information about the standard of service you can expect from the TAC.

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