To be considered for registration with the TAC to deliver disability services, providers must acknowledge and agree that they meet and maintain all the requirements outlined below:

1. Register with the Social Services Regulator and provide the TAC with evidence of this registration.
2. If providing disability services to persons under the age of 18 years, comply (and ensure that your employees or contractors comply) with laws relating to the protection of children including the Child Safe Standards and the Child Wellbeing and Safety Act 2005 (Vic).
3. Meet and maintain the relevant service registration and service delivery requirements (including for services that you subcontract to) as detailed in the TAC’s policies and guidelines.
   • Assertive outreach
   • Attendant care 
   • Case management
   • Client Independent Skills Services (CISS)
   • Community group programs 
   • Community access planning 
   • Shared supported accommodation
   • Supported employment services
   • Respite services (see attendant care, community group programs or shared supported accommodation)
4. Hold a current Professional Indemnity Insurance Policy and a Public Liability Insurance Policy relevant to the size of your organisation and the disability services you provide.
5. Ensure employees or contractors who deliver disability services meet any minimum qualification and training requirements of their respective service, as outlined in the policies and provider guidelines relevant to the services provided.
6. A commitment to promote independence and support TAC clients or WorkSafe injured workers to achieve the best possible outcomes. This may include but is not limited to:
1. Supporting clients to experience improved quality of life through a focus on independence and social and community participation.
2. Delivering services that are individualised and outcomes focused.
3. Committing to zero tolerance of abuse, neglect and exploitation of all clients. More information can be found at TAC Quality and Safety.
4. Using the least restrictive practices and only when necessary and as a last resort to protect the client and/or others from harm.
5. Collaborating with the TAC and WorkSafe, treating teams and relevant community services.
6. The reporting of serious incidents to the TAC in accordance with TAC's Serious Incident Reporting Guidelines.
7. If requested, actively participating in the TAC client planning process.
8. Monitoring and proactively identifying any changes to a client’s circumstances, needs or behaviour and notify the TAC if these may impact on the nature or frequency of the services.
7. Deliver the disability service (despite any subcontracting arrangements) in accordance with TAC and WorkSafe approvals, policies and provider guidelines. The registered provider is responsible and liable for any subcontracting arrangements.
8. Maintain accurate and complete records of the services performed.
9. Provide the TAC, if requested, with documentation, evidence or further information in regard to your registration application or the disability services you provide.
10. Comply with any regulatory obligations or requirements under law.
11. Handle personal information (including health and sensitive information) in accordance with the Privacy and Data Protection Act 2014 (Vic) and Health Records Act 2001 (Vic), including the Information Privacy Principles and Health Privacy Principles, and any other State laws regarding handling of personal information, in the same way and to the same extent as the TAC and WorkSafe are bound by these laws.
12. Provide the disability services (including using any equipment) with the level of skill and care that would be expected of a similar, experienced provider (despite any subcontracting arrangements).
13. Reimburse the TAC or WorkSafe for any expenses, damages and costs that TAC has to pay because of any negligent, illegal or fraudulent actions or omissions, or misconduct or breach of these terms and conditions, by you or any of your subcontractors when providing the disability services. However, you don't have to pay for anything that happened because of TAC or WorkSafe’s negligent, illegal or fraudulent actions or omissions, or misconduct or breach of these terms and conditions.
14. Provide appropriate written notice to the TAC of your withdrawal or termination of services provided to a TAC client or WorkSafe injured worker and comply with any notice periods relevant to the services you provide in line with TAC and WorkSafe policies and guidelines.

Providers must also acknowledge and agree that:

• The TAC can disclose relevant information to external authorities in accordance with the Transport Accident Act 1986 and the TAC Privacy Policy.
• The TAC has the right to review or revoke your registration should you fail to comply with the TAC’s registration or service delivery requirements or policies outlined above, or if you are no longer delivering services to TAC clients.
• Subject to the TAC's legal obligations, the TAC and WorkSafe have the right to suspend payment for services delivered, or seek recovery of payments made, in circumstances where you fail to comply with the TAC registration or service delivery requirements or policies outlined above.

The TAC may change or amend the requirements set out here (including the requirements under a policy or provider guideline) without notice. If a change to these requirements or a policy or provider guideline is material, the TAC will provide you with at least 90 days’ written notice prior to any new requirements taking effect (unless the change is required by law).

By continuing to be a TAC funded service provider after the changes become effective, you agree to the revised terms. If you do not agree to the new terms, in whole or in part, please advise the TAC and you will be removed as a registered provider of disability services to TAC clients.