We’re here to help you get your life back on track after your transport accident. To help you recover we will pay for occupational therapy provided in Australia.
In the first 90 days after your accident, the TAC can help pay for this treatment without the need for you to contact us for approval first.
When you need to contact us for approval
You or your provider need to contact the TAC for approval of this treatment if:
- It is approaching or more than 90 days since your accident and we have not approved further treatment or services, or
- It has been more than 6 months since you’ve had any treatment or service paid for by the TAC.
When we can pay for occupational therapy
In the first 90 days after your accident, you can see an occupational therapist for the treatment for your injuries without the need for you to contact us first.
After the first 90 days, you will need TAC approval to see your occupational therapist.
When needed, we will also work with your treating team to help them organise the occupational services and support you need.
We may contact your therapist to discuss your progress or request an assessment to make sure that:
Other services you can access
Your occupational therapist may recommend a number of services to assist you, including equipment you might need.
We will pay for these services when they are recommended by your therapist and are part of your treatment plan.
Treatments and services we can’t pay for
We can’t pay for services that:
What do occupational therapists do?
Occupational therapists are trained to help you take part in everyday activities and live a more independent life after injury or illness.
Services provided by your occupational therapist may include:
For more information, see:
How treatments and services are paid for
We pay for your treatment:
- Directly to your occupational therapist, when you have given them your TAC claim number, or
- If you have to pay, use myTAC to send a copy of your receipt to us and we will repay you.
We pay for your services in line with our responsibilities under the Transport Accident Act 1986.
How much we will pay
We will pay for your treatment and services according to our fee schedule. If your provider charges more than the TAC rate, you may need to pay the difference. For a list of TAC rates, see:
If your accident was before 14 February 2018, we can only pay for these services once any required medical excess has been reached. Find out if the medical excess applies to you.
If you are an occupational therapist, please refer to our TAC Provider Guidelines.