A future where every journey is a safe one

Interpreting services guidelines

We can pay the reasonable cost of interpreting services after a transport accident, to assist our client and their family with medical, rehabilitation and disability services, reviews and support.

Interpreters must be accredited by NAATI to a minimum of Level III, and there are some requirements and exclusions.

Click on the tabs above for full details on our requirements and what we can and cannot pay for.

For more information on working with us, see:General guidelines.

For information about the TAC in your own language, call the relevant number below:

  • Arabic -1300 138 639 - العربية
  • Cantonese - 1300 138 640
  • Croatian - Hrvatski - 1300 138 641
  • Greek - Eλληνικά - 1300 138 642
  • Italian - Italiano - 1300 138 643
  • Mandarin - 1300 139 071
  • Persian - 1300 556 945 - فارسی
  • Russian - Русский - 1300 139 072
  • Spanish - Español - 1300 556 975
  • Turkish - Türkçe - 1300 139 073
  • Vietnamese - Tiếng Việt - 1300 139 074
  • All other languages - 1300 139 075

These guidelines should be read in conjunction with our General provider guidelines.

Who can provide interpreting services?

You can provide interpreting services if you an interpreter who is accredited by the National Accreditation Authority of Translators and Interpreters (NAATI) to a qualification equal to, or higher than, Level III.

Interpreters accredited at this level are able to convey the full meaning from a source language into the target language, in the appropriate style and register.

What we can pay for

We can pay the reasonable costs of interpreting services to:

  • allow your client to access medical, rehabilitation and disability services directly related to transport accident injuries
  • assist your client or their family during an assessment or review of services, such as assisting them to understand their progress and any additional supports required
  • assist your client and a case manager to develop and implement an independence plan
  • support your client when they are on a return to work program approved by us, or participating in a vocational program funded by us, to facilitate their return to work
  • support your client's attendance at independent/impairment medical exams arranged by us
  • aid your client's attendance at a public hospital outpatient service
  • assist your client in hospital to understand our claims lodgement process and how to gain access to our benefits
  • verbally translate the contents of letters from us, using a telephone interpreter service
  • allow your client to comply with requirements of the impairment, dispute or common law protocol agreements

How much we can pay

We can pay for services in line with our Interpreting services fees.

What we cannot pay for

We cannot pay for:

  • attendance at your client's appointment with a plaintiff solicitor, unless it is necessary to enable them to provide information to comply with the requirements of the impairment, dispute or common law protocol agreements
  • services included as part of a contractual agreement with the service provider
  • services included in the hospital bed fee
  • services performed by an unaccredited provider or subcontractor

This Guideline relates to the following client policies


Interpreting services fees

Effective 1 July 2019

For Interpreting services provided on or after 1 July 2019
Service DescriptionTAC Item NumberMaximum Payment
Rate
Interpreting - Independent Medico Legal Examination held in Medical Practitioner's Rooms (up to 2 hours)EX0010*$126.39
Interpreting - Independent Medico Legal Examination held in Medical Practitioner's Rooms (per additional hour)EX0011*$43.57
Interpreting - Impairment Examination held in Medical Practitioner's rooms (up to 2 hours)EX0015*$126.39
Interpreting - Impairment Examination held in Medical Practitioner's rooms (per additional hour)EX0016*$43.57
Interpreting - Medical Examination held at TAC  (up to 2 hours)EX0020*$126.39
Interpreting - Medical Examination held at TAC (per additional hour)EX0021*$43.57
Interpreting - Non attendance; Where an interpreter presents at a medical examination but the claimant fails to attend, the full service fee can be charged.EX0025*$126.39
Cancellation of Interpreter assignment - A payment will only be made where an appointment for an interpreter is cancelled by the TAC on the same day of the scheduled assignment.EX0026*$63.31
Interpreting - Client Treatment (up to 2 hours). This relates to an interpreter attending an assignment for the purposes of the client seeking treatment.EX0030*$126.39
Interpreting - Client Treatment (per additional hour).  This relates to an interpreter attending an assignment for the purposes of the client seeking treatment.EX0031*$43.57
Interpreting - Miscellaneous (up to 2 hours)EX0032*$125.13
Interpreting - Miscellaneous (per additional hour)EX0033*$43.57
Interpreting - Translating (per 100 words)EX0035*$47.10
Telephone Interpreting between the hours 8 AM and 6 PM (per 15 mins)EX0032*$23.07
Use the Miscellaneous item number for all Telephone Interpreting Services  

Fees for interpreting services performed within a public hospital outpatient setting will be based
on the Department of Human Services schedule of fees and charges for acute health services in Victoria. Refer to www.health.vic.gov.au/feesman.

For Interpreting services provided between 1 July 2018 and 30 June 2019
Service DescriptionTAC Item NumberMaximum Payment
Rate
Interpreting - Independent Medico Legal Examination held in Medical Practitioner's Rooms (up to 2 hours) EX0010* $123.85
Interpreting - Independent Medico Legal Examination held in Medical Practitioner's Rooms (per additional hour) EX0011* $42.69
Interpreting - Impairment Examination held in Medical Practitioner's rooms (up to 2 hours) EX0015* $123.85
Interpreting - Impairment Examination held in Medical Practitioner's rooms (per additional hour) EX0016* $42.69
Interpreting - Medical Examination held at TAC  (up to 2 hours) EX0020* $123.85
Interpreting - Medical Examination held at TAC (per additional hour) EX0021* $42.69
Interpreting - Non attendance; Where an interpreter presents at a medical examination but the claimant fails to attend, the full service fee can be charged. EX0025* $123.85
Cancellation of Interpreter assignment - A payment will only be made where an appointment for an interpreter is cancelled by the TAC on the same day of the scheduled assignment. EX0026* $62.04
Interpreting - Client Treatment (up to 2 hours). This relates to an interpreter attending an assignment for the purposes of the client seeking treatment. EX0030* $123.85
Interpreting - Client Treatment (per additional hour).  This relates to an interpreter attending an assignment for the purposes of the client seeking treatment. EX0031* $42.69
Interpreting - Miscellaneous (up to 2 hours) EX0032* $122.62
Interpreting - Miscellaneous (per additional hour) EX0033* $42.69
Interpreting - Translating (per 100 words) EX0035* $46.15
Telephone Interpreting between the hours 8 AM and 6 PM (per 15 mins) EX0032* $22.61
Use the Miscellaneous item number for all Telephone Interpreting Services   

Fees for interpreting services performed within a public hospital outpatient setting will be based
on the Department of Human Services schedule of fees and charges for acute health services in Victoria. Refer to www.health.vic.gov.au/feesman.