How to make a claim - when a person is injured

If you were injured while you were working, please submit a WorkSafe claim before submitting a claim to the TAC. Please contact your employer or WorkSafe Victoria to find out more.

We understand things can be difficult after you’ve been in an accident and you may not feel like doing any paperwork. We encourage you to lodge your claim as soon as possible after your accident.

Collect as many details as you can about your accident and medical treatment. We will ask you to send us this information when you lodge a claim. This will allow us to make a decision about your claim.

You have 12 months to lodge a claim from the date of your accident, or the date an injury from your accident first becomes evident. More information, including exceptions to the 12-month time frame, is available in our Making a claim for compensation policy.

Claiming for family members

You can lodge a claim for yourself and your immediate family members using the same form. You do not need a separate form for each person. Immediate family members include a spouse or partner, parent, grandparent, child, or sibling. Find out more about the support available for children, young people and families on our website.

Before you make a claim

If you haven’t already, report your accident to your nearest police station. They will provide you with a police report number. We need a police report or the police officer’s details you made a report to (name, badge number, police station) to progress your claim.

Seek medical care for your transport accident injuries from a hospital or health professional as soon as possible. To start your TAC claim, you must provide written documentation from your health professional detailing the injuries you sustained in the accident. Without this documentation, we cannot lodge your claim.

What you need to provide

Have the information listed below ready. We will use this information to make a decision about your claim.

Accident details

Date, location, and what happened
Police report number (or officer’s name, badge number and station) you received when you reported the accident to the police (not required for public transport accidents)
For public transport accidents: the incident report number and the date you reported the accident to the operator
Details of other people/drivers and witnesses involved
Details of the vehicles involved, including registration numbers

Injury and treatment details

We will ask you questions about your injuries, treatment and recovery to help make sure you get the right support.

You’ll also need to provide written details of the injuries you sustained in the accident. This must be from your treating health professional or the hospital you attended for your accident injuries.

Upload at least one of the following:

Hospital discharge summary
Signed Certificate of Capacity
Medical certificate that lists your accident injuries (a medical certificate that only states you are unfit for work may not be accepted)
Letter from your doctor or allied health professional that lists your accident injuries

Your injury documentation must clearly list the injuries you sustained in the transport accident. The TAC may require further information from your hospital or treating health professional in order to make a decision about your claim.

When providing us with photos of your documentation, please ensure these are clear and that you include all pages.

Do not upload photos of your injuries.

Employment and bank details

Information about your employment and income
Whether you have had, or expect to have, more than five days off work because of the accident
Your bank details

Mental injury only claims

If you’ve experienced a mental health injury after a transport accident in Victoria, you may be able to make a TAC claim.

You may be eligible if you:

were involved in a transport accident
lost a loved one in a transport accident
witnessed a transport accident
helped at the scene of a transport accident
saw the immediate aftermath of a transport accident

If you have a diagnosed mental injury as a result of a transport accident in Victoria, please call the TAC on 1300 654 329 to lodge your claim. If you prefer, you can lodge your claim by using the online lodgement form.

Make a TAC claim

There are three ways you can make a TAC claim:

Use our online lodgement form. This form may take up to 25 minutes to complete.

Make a claim online

Call us on 1300 654 329. We are available Monday to Friday, 8.30am to 5:00pm. Lodging a claim by phone may take up to 40 minutes to complete. We can provide an interpreter if required.

Call us

If you have been or are still in hospital as a result of your accident, many Victorian hospitals can lodge a TAC claim on your behalf. Please discuss this with a hospital Patient Liaison Officer. If the hospital lodges a claim, you will receive an email from the TAC.

For Hospitals use: Lodging a TAC claim on behalf of a patient

Need help?

If you are having trouble gathering this information, call 1300 654 329. We may be able assist you.

We can organise an interpreter if English is not your first language.


How to make a claim - when a person is injured If you were injured while you were working, please submit a WorkSafe claim before submitting a claim to the TAC. Please contact your employer or WorkSafe Victoria to find out more. We understand things can be difficult after you’ve been in an accident and you may not feel like doing any paperwork. We encourage you to lodge your claim as soon as possible after your accident. Collect as many details as you can about your accident and medical treatment. We will ask you to send us this information when you lodge a claim. This will allow us to make a decision about your claim. You have 12 months to lodge a claim from the date of your accident, or the date an injury from your accident first becomes evident. More information, including exceptions to the 12-month time frame, is available in our Making a claim for compensation policy. Claiming for family members You can lodge a claim for yourself and your immediate family members using the same form. You do not need a separate form for each person. Immediate family members include a spouse or partner, parent, grandparent, child, or sibling. Find out more about the support available for children, young people and families on our website. Before you make a claim If you haven’t already, report your accident to your nearest police station. They will provide you with a police report number. We need a police report or the police officer’s details you made a report to (name, badge number, police station) to progress your claim. Seek medical care for your transport accident injuries from a hospital or health professional as soon as possible. To start your TAC claim, you must provide written documentation from your health professional detailing the injuries you sustained in the accident. Without this documentation, we cannot lodge your claim. What you need to provide Have the information listed below ready. We will use this information to make a decision about your claim. Accident details Date, location, and what happened Police report number (or officer’s name, badge number and station) you received when you reported the accident to the police (not required for public transport accidents) For public transport accidents: the incident report number and the date you reported the accident to the operator Details of other people/drivers and witnesses involved Details of the vehicles involved, including registration numbers Injury and treatment details We will ask you questions about your injuries, treatment and recovery to help make sure you get the right support. You’ll also need to provide written details of the injuries you sustained in the accident. This must be from your treating health professional or the hospital you attended for your accident injuries. Upload at least one of the following: Hospital discharge summary Signed Certificate of Capacity Medical certificate that lists your accident injuries (a medical certificate that only states you are unfit for work may not be accepted) Letter from your doctor or allied health professional that lists your accident injuries Your injury documentation must clearly list the injuries you sustained in the transport accident. The TAC may require further information from your hospital or treating health professional in order to make a decision about your claim. When providing us with photos of your documentation, please ensure these are clear and that you include all pages. Do not upload photos of your injuries. Employment and bank details Information about your employment and income Whether you have had, or expect to have, more than five days off work because of the accident Your bank details Mental injury only claims If you’ve experienced a mental health injury after a transport accident in Victoria, you may be able to make a TAC claim. You may be eligible if you: were involved in a transport accident lost a loved one in a transport accident witnessed a transport accident helped at the scene of a transport accident saw the immediate aftermath of a transport accident If you have a diagnosed mental injury as a result of a transport accident in Victoria, please call the TAC on 1300 654 329 to lodge your claim. If you prefer, you can lodge your claim by using the online lodgement form. Make a TAC claim There are three ways you can make a TAC claim: Use our online lodgement form. This form may take up to 25 minutes to complete. Make a claim online Call us on 1300 654 329. We are available Monday to Friday, 8.30am to 5:00pm. Lodging a claim by phone may take up to 40 minutes to complete. We can provide an interpreter if required. Call us If you have been or are still in hospital as a result of your accident, many Victorian hospitals can lodge a TAC claim on your behalf. Please discuss this with a hospital Patient Liaison Officer. If the hospital lodges a claim, you will receive an email from the TAC. For Hospitals use: Lodging a TAC claim on behalf of a patient Need help? If you are having trouble gathering this information, call 1300 654 329. We may be able assist you. We can organise an interpreter if English is not your first language.