How to lodge a claim with the TAC

Please note:

  • You only have 12 months to lodge a claim following the date of your accident, or the date an injury from your accident first becomes evident. More information, including exceptions to the 12 month time frame, are available in the TAC's 'Making a claim for compensation' policy
  • If the police did not attend the scene, you must report your transport accident to the police before you can lodge your claim
  • If your accident was on public transport, you need to report the accident to the public transport operator (e.g. Yarra Trams, Metro Trains or the relevant bus company).

Step 1 – Collect information to help us assess your claim

You will need the following information to lodge a claim with the TAC:

  • Accident details - the location, circumstances and injuries
  • Details of the vehicles involved, including registration numbers and names of occupants
  • Details of any persons who witnessed the accident
  • Names of police who attended the accident and the name of their station
  • If police did not attend the scene of the accident, please provide:
    • The date the accident was reported to the police
    • The police officer's name
    • The police station
  • For public transport accidents, please provide:
    • Name of the public transport operator
    • Name of the person at the public transport operator that the accident was reported to
    • Name of the public transport driver
    • Accident details including vehicle number, location, route of travel, date and time of travel
  • Employment/income details if you have had more than five days off work due to the accident
  • Your bank details

Step 2 - Call the TAC on 1300 654 329 to lodge your claim

Call the TAC on 1300 654 329, the TAC will record the details you collected in step 1. This information will be used to assess your claim. You will be sent a Claim for Compensation Summary which contains the information you have provided to the TAC.

You will also be given a claim number to refer to when you deal with the TAC.

Step 3 – Review information and return signed forms

Check that the information in the Claim for Compensation Summary is correct. Call the TAC if any of the information is incorrect. You do not need to send the summary back to the TAC.

Complete the Authority to Release information form. This authority allows the TAC to obtain any records or information that may affect your claim. Without this information, the TAC may be unable to determine your entitlements and may not be able to approve benefits and treatment.

Once your claim is assessed, the TAC will write to you and let you know if your claim has been accepted.