Documents and forms

This section has links to brochures and commonly used forms for TAC health and service providers. 

Forms

Acupuncture treatment questionnaire (Provider use only)

This form is for acupuncture practitioners to provide an overview of the client's health and work/functional status, treatment plan, progress, limitations and advice for self-management of their condition. The separate 'notes' document in this section provides additional instructions and clarification to help practitioners to complete the questionnaire.

Audiology - Hearing assessment and device exception request

This form is to be completed only where the requested device is not on the TAC Approved Hearing Device list and where the TAC client’s needs meet the exceptions criteria.

Australian Holiday Support Request form (for Provider use only)

This form is for completion by TAC clients (and their parent/guardian where appropriate), occupational therapists and community access planners to identify domestic (i.e. within Australia) holiday interests and to request TAC-funded support.

Authority to release information form - client representatives

This form is for clients to provide the TAC with permission to obtain information and documents from medical practitioners, government agencies, employers and other relevant parties regarding claim, health and employment details.

Burial/Cremation and Dependency Benefits claim form

This form needs for be completed and returned to the TAC to claim burial or cremation expenses and/or dependency benefits after a person has died as a result of a transport accident. The introduction section sets out what information and official documents need to be provided regarding the deceased person's spouse, partner and dependant children.

Certificate of Capacity form

The Certificate of Capacity form is for authorised providers to provide information about their TAC patient's transport accident conditions and to assess and certify their capacity for work as a result of these injuries.

IMPORTANT NOTICE:
It is an offence under the legislation to provide false or misleading information. A person who provides a false or misleading certificate of capacity could be liable to prosecution.

Please provide feedback about the Certificate of Capacity to medicalcertificatefeedback@tac.vic.gov.au

Certificate of Capacity user guides


These step by step user guides will support GPs to access and complete the TAC and VWA Certificate of Capacity using their clinic's software.  Currently we have user guides for 'Best Practice' and 'Medical Director' software packages.

 

Chiropractic treatment questionnaire

The form is for chiropractic service providers to provide an overview of the client's current status, including ongoing improvements and any barriers to recovery that exist. The separate 'notes' document in this section provides additional instructions and clarification to help complete the form.

Community Access Plan: Initial plan and request for funding form (for Provider use only)

This form must be submitted by a Community Access Planner following a Community Access planning Assessment to determine and identify a client's:

  • interests, preferences and goals
  • required level of support to participate in mainstream community based leisure or recreational activities
  • level of commitment and willingness to participate in mainstream community based leisure or recreational activities
  • potential barriers to successful participation in community based leisure or recreational activities.

Community discharge assessment form

This form is for Case Managers to discuss and report on the client's specific circumstances, interests and objectives to prepare an effective plan for their discharge from hospital to the community. The separate 'notes' document in this section provides additional instructions and clarification to help Case Managers to complete the assessment documentation.

Community Group Program: Hours request form (for Provider use only)

This form is for community group program providers to request approval for client participation in a particular leisure or recreational activity program, including details of support/supervision and transport requirements. The client's goals and expected outcomes from taking part in the program must also be recorded. The separate 'notes' document in this section provides additional instructions and clarification to help complete the form.

Continence equipment prescription and order form: Community form

This form is used to request continence (and related) equipment for TAC clients. It requires an assessment of the client's current continence issues and routine as well as suggested goals regarding their bowel and/bladder management in future. The separate 'notes' document in this section provides additional instructions and clarification to help complete the form.

Continence equipment prescription and order form: Hospital discharge

This form is used to request continence (and related) equipment for TAC clients who are making the transition from hospital to the community. It requires an assessment of the client's current continence issues and routine as well as suggested goals regarding their bowel and/bladder management in future. The separate 'notes' document in this section provides additional instructions and clarification to help complete the form.

Dental: dental report form

This form is for dental treatment providers to report damage caused to a client's teeth and mouth as a result of their accident and propose a treatment plan.

Dental: maxillo facial report form

This form is for dental or maxillofacial treatment providers to report damage caused to a client's jaw or face as a result of their accident and the treatment given.

Dependency Benefits - A guide for Funeral Directors

This brochure is a guide about the TAC for Funeral Directors.

Education support services: Application for aide, teacher or tutoring request form

This form needs to be completed by schools requesting educational support services - i.e. an aide, teacher or tutor - to assist students who are TAC clients. The separate 'notes' document in this section provides additional instructions and clarification to help complete the form.

Education support: individual education plan

This document contains 'record sheets' - an important part of the application process for schools seeking educational support services for students who are TAC clients. Use the record sheets to set down the learning goals that the requested support service would assist the client to achieve.

EFT/Direct Deposit Authority form (only for use by existing TAC providers)

This form allows health and service providers to register their banking details, so TAC payments can be transferred directly into their nominated account (rather than receiving cheques that need to be deposited and cleared before the money can be accessed).

Epworth Hospital Transitional Living Centre - Request for admission extension form

This form must be completed by Epworth hospital staff when requesting an extension of a TAC client's admission to the Transitional Living Cente. This form must be read in conjunction with Rehab On Line documentation

Epworth Hospital Transitional Living Centre - Request for admission form

This form must be completed by Epworth hospital staff when requesting admission for a TAC client to the Transitional Living Cente. This form must be read in conjunction with Rehab On Line documentation.

Equipment prescription form (for Provider use only)

This form must be completed for the TAC to consider requests for a variety of equipment, including wheelchairs, press cushions, powered conversions kits, hoists, scooters, bikes and recumbent trikes, beds, mattresses, standing frames, tilt tables, treatment couches, large exercise equipment, lounge chairs and custom toilet/shower/commode chairs. The separate 'notes' document in this section provides additional instructions and clarification to help complete the form.

If you are requesting high cost/complex items that require customisation, you will also be required to attach a standardised quote from the equipment supplier to the Equipment Prescription Form.  The equipment supplier can either use the Equipment Prescription Form Quote Template or they can use their own business format as long as it supplies the same information as our template.  A seperate 'notes' document is also available which provides detailed instructions to assist the supplier complete the quote template.

Exercise Physiology Review form (for Provider use only)

Exercise Physiologists treating TAC clients will need to submit this form at the completion of the initial 5 sessions and the completion of any subsequent approved services.

Framework Occupational Therapy Application form

This form is used by Occupational Therapists to register with the TAC (and/or WorkSafe) as a provider of Framework OT services.

Functional Independence Assessment: Accommodation and Allied Health Service Recommended form (for Provider use only)

This form is to be completed by the TAC'client's occupational therapist in consultation with other treating therapists and their Early Support Coordinator in preparation for leaving hospital. To ensure the client makes a smooth transition from hospital to the community, the assessment considers the most suitable accommodation as well as the allied health/therapy services they will need. The separate 'notes' document in this section provides additional instructions and clarification to help complete the form.

Functional Independence Assessment: Attendant Care and Allied Health Service Recommendations form (for Provider use only)

This form is to be completed by the TAC client's occupational therapist in consultation with other treating therapists and their Early Support Coordinator in preparation for leaving hospital. To ensure the client makes a smooth transition from hospital to the community, the assessment considers the attendant care and allied health/therapy services they will need. The separate 'notes' document in this section provides additional instructions and clarification to help complete the form.

Functional Independence Review form (for Provider use only)

This form is to be completed by occupational therapists when requested by the TAC to review the functional capacity (i.e. physical, cognitive and emotional functioning as well as communication skills) of nominated clients and evaluating their progress towards increased independence.

Functional Independence Review: Supported Accommodation form (for Provider use only)

This form is to be completed by occupational therapists when requested by the TAC to review the functional capacity (i.e. physical, cognitive and emotional functions as well as communication skills) of clients living in supported accommodation and evaluating their progress towards increased independence.

Gym/Swim program: evaluation form (for Provider use only)

This form is for reporting the progress of clients participating in TAC-funded gym, swimming and pilates programs as part of their rehabilitation.

Home modifications assessment form (for Provider use only)

This comprehensive form is for completion by occupational therapists (OTs) providing assessment services for clients who are applying for TAC-funded home modifications to ensure safety and accessibility.

Please note, there are seperate forms for Hospital based OTs and for Community based OTs.

Home services needs assessment report form (for Provider use only)

This form is to be completed by occupational therapists assessing the functional capacity and needs of clients seeking TAC-funded homes services because they're unable to perform their usual household responsibilities due to their accident injuries.

Hospital Claim Form (for Hospital use only)

TAC Claim Lodgement

How to apply for a TAC claim when the patient is in hospital.

With permission from the patient, a hospital representative can help the patient complete the TAC Hospital Claim Form and submit the claim directly to the TAC via secure email or fax number (03) 96569437.  By completing the Hospital Claim Form, the patient is submitting a claim to the TAC  to assess their entitlements.  If the patient does not complete the Hospital Claim Form while in hospital but would like to lodge a claim at a later date, they can phone the TAC directly on 1300 654 329.  The TAC will then make a decision about the claim and notify the patient.  If the claim is accepted, the client will be allocated a TAC claim number.  If you would like to discuss setting up secure email or any other matters about this process, please contact the TAC.

Hospital direct equipment order form

Hospitals must use this form to directly order from the TAC's contracted equipment suppliers up to $500 per item of equipment, required in order to facilitate the effective discharge of the TAC client. Only the items listed on the 'Hospital Direct Order Equipment list ' can be ordered using this form. TAC clients must have an accepted claim before orders can be made by hospitals.


The equipment listed in the 'Hospital Direct Order Equipment list are commonly required to ensure a patient's safe discharge. Requests for other equipment not on the list or over $500 need to be made in writing to the TAC. Please follow the instructions provided in the Hospital Direct Order Form notes to ensure that orders can be processed and delivered without delay. 

Individual plan and outcome report form

This form is for case managers to record (and, in turn assess progress of) individual clients' Independence Plans, in conjunction with the relevant TAC Support Coordinator. The aim of Independence Plans is to maximise client independence and help them achieve health, vocational and quality of life goals. The separate 'notes' document in this section provides additional instructions and clarification to help complete the form.

Instructions for using smart forms

This information sheet provides step-by-step instructions about how to use 'macro' or 'smart' forms - those that include automated macros or computer shortcuts/tools to assist providers to complete the documentation e.g. by providing more detailed explanation or examples of what information the TAC is seeking. Two versions of the TAC's forms - one with automated macros and the other without - are provided in the health and service provider section of the website, so you can decide which format you prefer to use.

Integration support: aide account form

This form needs to be completed by schools for payment of the (approved) educational support services provided by aides to assist students who are TAC clients.

Integration support: billing information

This information sheet is to help school bursars complete documentation regarding students who have TAC-funded education support, e.g. teacher, aide or tutoring time.

Integration support: goal development worksheet

This worksheet is for Student Support Groups to record the goals of students who are TAC clients and require education support.

Integration support: teacher account form

This documentation is for schools claiming payment/reimbursement for TAC-funded integration teacher support for students who have been injured in a transport accident.

Intensive Outreach Service Progress report

The purpose of this form is to provide a progress report to the TAC in relation to the client being managed within the Intensive Outreach service. The form is to be completed by the Intensive Outreach Service (IOS) provider every three months and forms the basis of a general review period in which you will discuss the progress your service is making with the client.

Living in the community assessment form

This form is for completion by case managers in consultation with their TAC client to help them prepare for living in the community after leaving hospital. To ensure a safe and smooth transition, the assessment looks at the client's daily routine, interests, support network and tasks that they might need assistance with. The separate 'notes' document in this section provides additional instructions and clarification to help complete the form.

Mental health (neuropsychology): treatment plan

This form is to be completed by fully registered psychologists seeing TAC clients who have a cognitive, behavioural and/or mental health condition (caused by a transport accident) to request funding beyond an initial neuropsychological assessment. It seeks details of the client's current neuropsychological status, risk factors and a proposed care plan and progress measures.The separate 'notes' document in this section provides additional instructions and clarification to help complete the form.

Mental health (neuropsychology): treatment review form

This  form is to be completed by a registered psychologist upon request from the TAC to report on the progress and/or effectiveness of a client's neuropsychology treatment plan. It is also for use when the treating practitioner anticipate significant variations to a client's condition, goals, or the duration and amount of treatment required. The separate 'notes' document in this section provides additional instructions and clarification to help complete the form.

Mental health (psychology): treatment plan

This form is to be completed by fully registered psychologists seeing TAC clients who have a mental health condition (caused by a transport accident) to request funding beyond an initial five hours of treatment. It seeks details of the client's current diagnosis, risk factors and a proposed care plan and progress measures.

Mental health (psychology): treatment review form

This  form is to be completed by a registered psychologist upon request from the TAC to report on the progress and/or effectiveness of a client's mental health treatment plan. It is also for use when the treating practitioner anticipate significant variations to a client's condition, goals, or the duration and amount of treatment required.

Network Pain Management Program: Request for Assessment form

This form can be used by medical practitioners, physiotherapists and psychologists who are treating TAC clients to request an assessment for their patient by a Network Pain Management Program provider. Network Pain Management Programs can help TAC clients manage musculoskeletal injuries and persistent pain to improve enjoyment of life and increase independence at home, work and in the community.

Occupational Therapy services plan (for Provider use only)

This form is to be completed by occupational therapists to gain approval from the TAC to fund treatment of patients who have been injured in transport accidents. Approval needs to be obtained from the TAC prior to services being provided. The service plan also needs to be discussed with the client before he/she signs it.

Occupational Therapy: Functional Independence Assessment: Accommodation and Allied Health Service Recommended form (for Provider use only)

This form is to be completed by the TAC'client's occupational therapist in consultation with other treating therapists and their Early Support Coordinator in preparation for leaving hospital. To ensure the client makes a smooth transition from hospital to the community, the assessment considers the most suitable accommodation as well as the allied health/therapy services they will need. The separate 'notes' document in this section provides additional instructions and clarification to help complete the form.

Occupational Therapy: Functional Independence Assessment: Attendant Care and Allied Health Service Recommendations form (for Provider use only)

This form is to be completed by the TAC client's occupational therapist in consultation with other treating therapists and their Early Support Coordinator in preparation for leaving hospital. To ensure the client makes a smooth transition from hospital to the community, the assessment considers the attendant care and allied health/therapy services they will need. The separate 'notes' document in this section provides additional instructions and clarification to help complete the form.

Occupational Therapy: Functional Independence Review form (for Provider use only)

This form is to be completed by occupational therapists when requested by the TAC to review the functional capacity (i.e. physical, cognitive and emotional functioning as well as communication skills) of nominated clients and evaluating their progress towards increased independence.

Occupational Therapy: Home services needs assessment referral form (for Provider use only)

This form is to be used when requesting an assessment by an occupational therapist regarding the home services support needs of TAC clients who are unable to perform their usual duties around the household due to their accident injuries.

Occupational Therapy: Home services needs assessment report form (for Provider use only)

This form is to be completed by occupational therapists assessing the functional capacity and needs of clients seeking TAC-funded homes services because they're unable to perform their usual household responsibilities due to their accident injuries.

Occupational Therapy: Home services needs review report form (for Provider use only)

This form is to be completed by occupational therapists reviewing the functional capacity and needs of clients currently receiving TAC-funded homes services and evaluating their progress towards independence. The assessment also takes into account feedback form the client's General Practitioner and other relevant treaters.

Occupational Therapy: Supported Accommodation Functional Independence Review form (for Provider use only)

This form is to be completed by occupational therapists when requested by the TAC to review the functional capacity (i.e. physical, cognitive and emotional functions as well as communication skills) of clients living in supported accommodation and evaluating their progress towards increased independence.

Orthotics device request form

This form is used to request orthotic devices for TAC clients. It seeks details of the orthotic devices and associated clinical services being recommended to improve the function and mobility of the client.

Osteopath: questionnaire form

This form is for osteopaths to provide an overview of TAC clients' treatment of their transport accident injuries, including functional limitations, treatment goals, outcome measures and self-management strategies.

Outpatient Rehabilitation plan form

This form is to be completed by a client's treating team within the rehabilitation facility they're staying to prepare for their outpatient therapy program. It sets goals for the client and outlines the action plan that will help them achieve these aims. The separate 'notes' document in this section provides additional instructions and clarification to help complete the form.

Outreach Services Plan form

The purpose of this form is to provide an assessment and progress report to the TAC in relation to the client being referred to an Outreach Service provider. 

The Outreach Service Plan is to be completed either prior to or at the completion of the initial approved 10 hours.
In the event that subsequent hours are approved a further Outreach Service Plan must be submitted prior to the completion of the approved hours. 

The Outreach Service Plan forms the basis of review outlining the progress the client has made by engaging with the service, however, it is expected that there will also be ongoing discussion between the Outreach Support Worker and TAC coordinator and/or clinician throughout the service provision engagement.

Overseas Attendant Care Request form (for Provider use only)

This form is for completion by occupational therapists and community access planners in consultation with TAC clients (and their parent/guardian where appropriate), to identify overseas holiday interests and to request TAC-funded support.

Pain management service: inpatient multidisciplinary assessment form

This form is for completion by the multidisciplinary team assessing the pain management needs of a TAC client who is a hospital inpatient to help them manage their condition and reduce the disability associated with pain, where no cure is expected. The assessment takes into account the patient's physical and emotional functioning.

Pain management service: outpatient multidisciplinary assessment form

This form is for completion by the multidisciplinary team assessing the pain management needs of a TAC client who is a hospital outpatient to help them manage their condition and reduce the disability associated with pain, where no cure is expected. The assessment takes into account the patient's physical and emotional functioning.

Pain management service: request for inpatient service form

This form is for requesting pain management services for TAC clients who are hospital inpatients, so they can manage their condition. The assessment takes into account the patient's pain level, medications and proposed goals and service plans.

Pain management service: request for outpatient multidisciplinary assessment form

This form is for requesting an assessment of  the pain management needs (by a multidisciplinary team) of a TAC client who is a hospital outpatient to help them manage their condition and reduce the disability associated with pain.

Pharmacy: erectile dysfunction questionnaire

This form is used for determining whether the TAC is able to pay for client's erectile dysfunction medication (required as a result of their transport accident).

Physiotherapy: management review (PMR) form

This form is to be completed by physiotherapists to report on the progress and/or effectiveness of a client's physiotherapy treatment and self-management plan. The separate 'notes' document in this section provides additional instructions and clarification to help complete the form.

Physiotherapy: treatment notification plan (TNP) form

The TAC requires physiotherapists to prepare and submit a treatment notification plan (TNP) when seeing a client for the first time, where more  than five sessions are required and/or when there are has been a gap in physiotherapy treatment of longer than six months. The plan requires a clinical diagnoses, proposed treatment plan, self-management strategies and outcome measures.

Post Acute Support/Attendance Services declaration

Attendant Care agencies and Approved Child Care providers who do not use Care On Line may use this form to claim for Post Acute Support / Attendance services

Prosthetics: management review lower extremity form

This form is used to review the prosthetic management of TAC clients and measure progress against the predicted outcomes that were specified in the initial Prosthetic Treatment Request Form. This form is specifically for clients who have a lower extremity prosthetic device.

Prosthetics: management review upper extremity form

This form is used to review the prosthetic management of TAC clients and measure progress against the predicted outcomes that were specified in the initial Prosthetic Treatment Request Form. This form is specifically for clients who have a upper extremity prosthetic device.

Prosthetics: treatment request form

This form is used to request prosthetic treatment for TAC clients. It covers requests for new prosthetic devices as well as major repairs and changes of prescription. The provider needs to provide details of the proposed prothesis prescription and information to support the requested services and hours.

Return to work: closure report form

This form is to be completed when a TAC client's return to work program has concluded. The service provider records the reason for the return to work program's closure, e.g. primary goal achieved, client resigned, employer terminated employment.

Return to work: plan form

This form sets out the return to work plan for TAC clients to ensure the process is safe, coordinated and smooth. The plan details the worksite assessment, goals, projected hours and duties for the program's initial phase. The document needs to be completed by the therapist in consultation with the client and employer, then submitted to the TAC at last five days before the program commences.

Return to work: progress report form

This form (to be completed by the return to work service provider) updates the TAC on the client's progress towards reaching the goals set out in their return to work plan as well as recommendations to the next phase of the program. The report must be submitted at least five days prior to the client's current plan expiring.

Sedative Management Plan (SMP) form

This document sets out a plan for managing the use of sedatives to ensure the safety and well-being of TAC clients who take such medication. It includes strategies to minimise sedative use and avoid misuse or addiction.

Sleep Disordered Breathing & CPAP Questionnaire

This form is for medical practitioners to report on the sleep disordered breathing difficulties experienced by TAC clients as a result of their accident. It seeks details of the medication and treatment given to date as well as relevant health and lifestyle information.

Special education: Assessment and recommendations form

This form captures the assessment and recommendations regarding school-age TAC clients who are seeking funding for special education or therapy services as well as setting proposed goals and outcomes.

Special education: Review and request ongoing services form

This  form provides a report on the progress of school-age TAC clients who are receiving special education services. It looks at how much improvement the client has made (based on the proposed outcomes recorded in the initial Assessment and Recommendations form) and asks for revisions to the special education intervention plan, goals and strategies.

Speech pathology: management review plan (SPMR) form

This  form is to be completed by speech pathologists to report on the progress and/or effectiveness of a TAC client's speech pathology treatment and management plan. It looks at how much improvement the client has made and propose revisions to the treatment plan, goals and strategies.

Speech pathology: treatment notification plan (SPTNP) form

The TAC requires speech pathologists to prepare and submit a treatment notification plan (TNP) when seeing TAC clients. The plan requires a clinical diagnoses, proposed treatment plan, self-management strategies and outcome measures.

Supplementary school supports application form

This application form is designed to be used by the school seeking funding for supplementary support services (e.g. special education consultant advice, speech pathology, specialised equipment) to assist students who are TAC clients.

Supported Accommodation Functional Independence Review form (for Provider use only)

This form is to be completed by occupational therapists when requested by the TAC to review the functional capacity (i.e. physical, cognitive and emotional functions as well as communication skills) of clients living in supported accommodation and evaluating their progress towards increased independence.

TAC freedom of information (FOI) application form - represented client

This form can be used by a client's representative to make requests to the TAC to view or obtain copies of documents under Freedom of Information laws. It also details the application fees.

Transport needs assessment form (for Provider use only)

This form is used to assess the transport needs of TAC clients as a result of their accident injuries. It considers the client's transport requirements in relation to travelling to work, school, treatment/rehabilitation, recreational activities and day-to-day tasks (e.g. shopping, banking) as well as providing recommendations for how the TAC can assist.

Travel expenses: declaration for carers (for Provider use only)

This logbook-like form is used for carers of eligible TAC clients to claim reimbursement for travel (i.e. vehicle) expenses incurred whilst accompanying him/her to a medical examination arranged by the TAC and/or to or from school. The TAC uses a set rate per kilometre to calculate reimbursements.

Tutoring support: account form

This form needs to be completed by schools for payment of the (approved) educational support services provided by tutors to assist students who are TAC clients.

Urgent psychiatric admission: Request for funding form

This form is to be completed by a registered medical practitioner to request urgent psychiatric admission for TAC clients. It requires a clinical diagnoses of the client's condition and an explanation of why the admission is needed urgently.

Vehicle needs and modifications assessment form (for Provider use only)

This form is used for assessing applications for TAC-funded vehicle modifications to ensure the safety, accessibility and independence of clients as drivers or passengers. It looks at the person's transport needs as well as whether their current/pre-accident vehicle is suitable for modification and, where relevant, has the capacity to fit a wheelchair.

Victorian Paediatric Rehabilitation Services (VPRS) discharge summary

This form is to be completed when a TAC clients (of child/adolescent age) receiving care from the Victorian Paediatric Rehabilitation Services (VPRS) is being discharged. It records the patient's ongoing care and rehabilitation plans.

Vocational Rehabilitation Suspension Report

Hospitals facilitating vocational assistance to TAC clients may use this form when the assistance needs to be suspended.

Suspension should only occur after discussion with the TAC.

Brochures

Billing review program information sheets

These Information sheets outline the Billing Review program conducted by the TAC which covers periodic reviews of payments made to providers for medical and allied health services provided to TAC clients. 

Clarification of Medicare Benefits Schedule (MBS) rules

This information sheet clarifies what the TAC and WorkSafe can and cannot pay for in relation to a number of specific MBS item combinations.

Client Independence Skills Service (CISS) information sheet

This information sheet outlines the Client Independence Skills Service (CISS) for health professionals.  CISS is a time limited and goal directed skill development service.

The aim of the service is to increase a client's independence and reduce their reliance on formal supports, by providing targeted input to learn or relearn a skill. Support is holistic and based on the needs and circumstances of the client.

Client Independence Skills Service (CISS) provider list

This is a list of providers who can perform the Client Independence Skills Service (CISS) service.

Dependency Benefits - A guide for Funeral Directors

This brochure is a guide about the TAC for Funeral Directors.

Early Intervention Physiotherapy Framework - Information for physiotherapists

These fact sheets for physiotherapists explain the Early Intervention Physiotherapy Framework, including information about fees, billing, training and enrolment.

Follow these steps to join the Early Intervention Physiotherapy Framework:

  1. Ensure you are registered to provide services to the TAC
  2. Read the fact sheets below to decide if joining the EIPF is right for you (including the service standards and sample declaration)
  3. Complete the online training (hyperlink: http://www.earlyinterventionphysiotherapyframework.com.au)

    To log in, you need to register (the 'Register' button is on the right of the screen). This allows you to resume the training later if you need to.

    Questions throughout the training are for learning purposes only. Your answers will not affect your ability to enrol in the EIPF program.

    If you experience any issues, please email the following addresses. Technical support will be available Monday - Friday (8am - 5pm). info@vide.co.nz or cameron.gosling@monash.edu.
  4. Sign and return the declaration to:

    Email: provider@tac.vic.gov.au

    Your enrolment will start from the date your declaration is received by the TAC and VWA. A confirmation letter will also be sent, for your records.

Please send enquiries to provider@tac.vic.gov.au

General Practitioner Participation in Return to Work Activities factsheet

This fact sheet is for GPs to outline the process for participation in Return to Work Activities

GST compliance information sheet

This information sheet outlines what information must be supplied on accounts to meet the mandatory tax invoice requirements of the Australian Taxation Office (ATO) for GST.  The information requirements differ depending on the value of the account submitted.

Independence Plan - Information for providers

This brochure introduces TAC's new way of working with providers to support seriously injured clients, known as Independence. Independence aims to improve client outcomes and better align service delivery with evolving community expectations regarding supporting people with serious injuries. 

Individualised Funding - Information for providers

Individualised Funding enables TAC clients to organise and pay for the services they need to achieve their goals and maximise their independence after an accident.

Intensive Outreach Services information sheet

This is the information sheet on Intensive Outreach Services (IOS) for health professionals.

IOS is an intensive, time-limited service for a client who is demonstrating moderate to severe behaviours of concern (BoC) and/or co-morbidity. 

The aim of the service is to support a client to achieve specific goals, access and maintain appropriate accommodation and provide positive behaviour support. Support is holistic and based on the needs and circumstances of the client.

Invoicing Guidelines for Medical Practitioners

This fact sheet provides guidelines for Medical Practitioners to follow when submitting their accounts to prevent delays in payment. 

Multiple and Complex Needs Initiative (MACNI) information sheet

This is the information sheet on the Multiple and Complex Needs Initiative (MACNI) service for health professionals.

The MACNI service is a time-limited specialist service for individuals 16 years and older identified as having multiple and complex needs, often including those individuals who are vulnerable and who pose a risk to themselves and/or to the community.

The aim of the service is to support a client to increase stability, quality of life and independence by providing assessment, care planning, cross sector service coordination and positive behaviour support.  Support is holistic and based on the needs and circumstances of the client.

Network Occupational Therapy - Information for Medical Practitioners

This fact sheet for Medical Practitioners outlines the benefits and process of referring a TAC client to a Network OT

Network Pain Management Programs - Information for Medical Practitioners, Physiotherapists and Psychologists

This information sheet for Medical Practitioners, Physiotherapists and Psychologists explains the benefits of using Network Pain Management services for TAC clients suffering from persistant pain, and the referral process. 

On-call service - Information for treating health professionals


This is the information sheet for treating health professionals about the on-call service which is an expansion of the current suite of attendant care services. This service is aimed at clients who require low-level support but do not require a person to be present in their home or for sleepovers. The service is a collaborative service between a monitoring service and an attendant care call-out service. 

Outreach Provider contact list

These are the listings of Outreach Providers approved by the TAC. 

For further information please refer to the Outreach services policy.

Outreach Services information sheet

This is the information sheet on the Outreach Service (OS) for health professionals. 

OS is a non-clinical, time-limited and recovery-orientated service for clients who are experiencing barriers to returning to work and/or returning to heath and/or independence.

The aim of the service is to provide individual solutions to help the individual overcome these barriers. It is a flexible, community based program tailored to each client's needs and circumstances.

Pharmacist billing information sheet

This information sheet for pharmacists outlines the TAC's invoicing requirements, and details the fee structures for privately prescribed items and over-the-counter items. 

Residential Aged Care - Process and funding diagram

This diagram outlines the process for how the Aged Care Funding Instrument (ACFI) subsidy is determined and what fees the TAC can cover for a client admitted into a Residential Aged Care facility.

TAC Protocols Legal Costs

These documents outline the legal costs payable to legal practitioners for matters resolved under the TAC protocols 

TAC Reimbursement Rates for Medical Services Information Sheet

This Information sheet provides an introduction to TAC's fee schedule for Medical Practitioners.

The TAC and Hospitals working together (TAC Hospital Charter)

This is the TAC service charter specifically for working with hospitals

The TAC and VPRS Communication Guidelines

These guidelines have been developed to enable a joint collaboration of the TAC and VPRS, and to assist both organsations to support TAC clients who are receipt of VPRS.