Osteopathy

We can help pay for this treatment in the first 90 days after your accident. You do not need to contact us for approval first if:

  • you have a TAC claim number
  • your doctor or other health professional recommends it, and
  • it is for your accident injuries.

We may contact you or your provider to check your progress and see if you are getting the support you need. This will help us make sure your treatment is helping your recovery. It will allow us to make decisions about what treatment we can pay for and how long we can pay for it.

Receiving different allied health treatments at the same time for the same injury is not usually recommended. If you or your provider believe this is necessary, please contact us to talk about your needs.

In response to COVID-19, the TAC can now pay for telehealth appointments for treatment related to your transport accident. Find out more about telehealth.

How to get osteopathy treatment

  1. Choose an osteopath. Your doctor can recommend one in your local area or you can search for an osteopath therapist online.
  2. Call and make an appointment. Tell them you are a TAC client. Ask if they charge at TAC rates. If the provider charges more, they may ask you for a 'gap payment' to make up the difference
  3. Go to your appointment and give the provider your TAC claim number.

When you need to ask for TAC approval:

Please contact us for approval if it is:

  • close to or more than 90 days since your accident and we haven’t already approved more treatment, or
  • more than 6 months since you’ve had any treatment or service paid for by the TAC.

Your osteopath must be registered under the Health Practitioner Regulation National Law to practice in the osteopathy profession.

How we pay for treatment

There are two ways we can pay for your approved treatments and services:

  • we pay your provider at the TAC rate
  • you pay your provider, and we repay you at the TAC rate.

To ask for a reimbursement, scan or take a photo of your receipt. Send it to us with the ‘Reimbursement form’ button under 'Upload documents' on myTAC, or by email to info@tac.vic.gov.au and we will repay you.

We will pay for your treatment at the TAC rate . If your provider charges more than the TAC rate, you may need to pay the difference. This is known as a 'gap payment'.

If your provider charges you a gap payment, you may be able to seek reimbursement for some of this through:

  • Medicare or your private health insurance
  • The TAC.

Please note, in most cases, we are unable to reimburse you for a gap payment. This is because we have paid for your treatment or service at a rate we have determined is reasonable. You may still ask for a reimbursement from the TAC and we will let you know our decision.

What does an osteopath do?

An osteopath focuses on your whole body, including muscles, ligaments and tendons and the spine and nervous system. They use a variety of different hands on methods, including spinal manipulation, soft tissue massage techniques, gentle rhythmic joint movements, stretching muscles and more.

Massage therapy, or myotherapy

We can consider paying for massage therapy, or myotherapy when it's part of your treatment and performed by a registered:

We can't pay for massage when it's performed by a masseur or myotherapist.

Effective 1 July 2021

The TAC has extended the funding of temporary telehealth services previously scheduled to end on 30 September 2020 until further notice, giving clients the ongoing convenience and flexibility of accessing health services from home.

Osteopathy services can be invoiced online via LanternPay for next business day payments.

For osteopathy services provided on or after 1 July 2021
 Registered for GST
Service DescriptionTAC Item NumberMaximum Payment Rate
In Rooms
Initial Consultation: New patient, history & examination O600 $69.27
Standard Consultation O602 $55.71
Telehealth  
Initial Consultation: New patient, history & examination (telehealth)O600T $69.27
Standard Consultation (telehealth)O602T $55.71
Treatment Plan
Completion of Allied Health Treatment and Recovery Plan (AHTRP)  QU0055* $61.99
For osteopathy services provided between 1 July 2020 and 30 June 2021
 Registered for GST
Service DescriptionTAC Item NumberMaximum Payment Rate
In Rooms
Initial Consultation: New patient, history & examination O600 $68.39
Standard Consultation O602 $55.01
Telehealth  
Initial Consultation: New patient, history & examination (telehealth)O600T$68.39
Standard Consultation (telehealth)O602T$55.01
Treatment Plan
Completion of Allied Health Treatment and Recovery Plan (AHTRP)  QU0055* $59.78
For Osteopathy services performed by a provider who is not registered for GST
 Not Registered for GST
Service DescriptionTAC Item Number2021/22 Maximum Payment Rate2020/21 Maximum Payment Rate
TAC Questionnaire
Pro forma QuestionnaireQUGF55$56.35$54.34

How to send documents to the TAC

myTAC

myTAC is the quickest way to:

  • Submit receipts and claim reimbursements
  • Send documents and forms
  • Update your personal and banking details
  • Find out about treatments and services the TAC may pay for

Email

If you can't use myTAC to send your receipts or documents, please take a photo and email it to us at info@tac.vic.gov.au. Include your claim number in the subject line of your email so we can process your request.

PainHEALTH has clinically supported information, tips, support and personal stories to help manage musculoskeletal pain.

Summary

You can use this form to claim general reimbursements from the TAC.

How to send documents to the TAC

myTAC

myTAC is the quickest way to:

  • Submit receipts and claim reimbursements
  • Send documents and forms
  • Update your personal and banking details
  • Find out about treatments and services the TAC may pay for

Email

If you can't use myTAC to send your receipts or documents, please take a photo and email it to us at info@tac.vic.gov.au. Include your claim number in the subject line of your email so we can process your request.

Summary

This form is to be used when claiming reimbursement for travel (i.e. private vehicle, public transport and/or taxi) expenses to attend: medical treatment for accident injuries; medical examinations arranged by the TAC; approved rehabilitation or disability services; or work, if you are participating in a formal Return to Work program.

How to send documents to the TAC

myTAC

myTAC is the quickest way to:

  • Submit receipts and claim reimbursements
  • Send documents and forms
  • Update your personal and banking details
  • Find out about treatments and services the TAC may pay for

Email

If you can't use myTAC to send your receipts or documents, please take a photo and email it to us at info@tac.vic.gov.au. Include your claim number in the subject line of your email so we can process your request.

We’re here to help you get your life back on track after your transport accident. To help you recover from your transport accident injuries we will pay for these allied health physical therapies:

  • Physiotherapy
  • Osteopathy
  • Chiropractic
  • Acupuncture
  • Podiatry
  • Exercise physiology

In the first 90 days after your accident, the TAC can help pay for this treatment without the need for you to contact us for approval first.

When you need to contact us for approval

You or your provider need to contact the TAC for approval of this treatment if:

  • It is approaching or more than 90 days since your accident and we have not approved further treatment or services, or
  • It has been more than 6 months since you’ve had any treatment or service paid for by the TAC.

Gym/Swimming programs - If your allied health physical therapist recommends that you take part in a gym or swimming program that requires a paid membership, you will need to contact the TAC for approval before you start the program.

When we can pay for allied health and physical therapies

We will pay for this treatment when it’s recommended by your doctor or other health professional.

We may contact your physical therapist to talk about your progress or ask for an assessment, to make sure that:

  • You have access to the appropriate treatment and support required for your transport accident injuries.
  • You are getting proven, evidence-based treatment and aren’t receiving treatment that isn’t helping you recover.
  • You are moving towards getting your life back on track and being able to live independently.

Treatments and services we can’t pay for

We can’t pay for services that:

  • do not treat your transport accident injuries
  • are not reasonable, necessary or appropriate
  • are not clinically justified, safe and effective.

What do allied health physical therapists do?

Allied health physical therapists use their special skills and areas of expertise to diagnose and treat your transport accident injuries. They can also recommend equipment that may help you.

For more information on what each therapist does, see:

Other services you can access

Your allied health physical therapist will develop a treatment plan for you that could include:

  • Diagnostic tests to determine the best treatment for your injuries
  • A referral for an exercise physiologist to oversee your gym or swimming program
  • Equipment you need such as braces and supports. See our Equipment Policy.

We will pay for these services when they are recommended by your physical therapist and part of your treatment plan.

When it's needed, we will also work with your treating team to help them coordinate the physical therapies you need.

How treatments and services are paid for

We pay for your treatment:

  • Directly to your physiotherapist, when you have given them your TAC claim number, or
  • If you have to pay, use myTAC to send a copy of your receipt to us and we will repay you.

We pay for your services in line with our responsibilities under the Transport Accident Act 1986.

How much we will pay

We will pay for your treatment and services according to our fee schedule. If your provider charges more than the TAC rate, you may need to pay the difference. For a list of TAC rates, see:

For accidents that happened before 14 February 2018, we can only pay for these services (with the exception of Exercise Physiology) once any required medical excess has been reached. Find out if the medical excess applies to you.

For providers

If you are a provider of physical therapies, please refer to our TAC Provider Guidelines.

We can help pay for this treatment in the first 90 days after your accident. You do not need to contact us for approval first if:

  • you have a TAC claim number
  • your doctor or other health professional recommends it, and
  • it is for your accident injuries.

We may contact you or your provider to check your progress and see if you are getting the support you need. This will help us make sure your treatment is helping your recovery. It will allow us to make decisions about what treatment we can pay for and how long we can pay for it.

Receiving different allied health treatments at the same time for the same injury is not usually recommended. If you or your provider believe this is necessary, please contact us to talk about your needs.

In response to COVID-19, the TAC can now pay for telehealth appointments for treatment related to your transport accident. Find out more about telehealth.

How to get osteopathy treatment

  1. Choose an osteopath. Your doctor can recommend one in your local area or you can search for an osteopath therapist online.
  2. Call and make an appointment. Tell them you are a TAC client. Ask if they charge at TAC rates. If the provider charges more, they may ask you for a 'gap payment' to make up the difference
  3. Go to your appointment and give the provider your TAC claim number.

When you need to ask for TAC approval:

Please contact us for approval if it is:

  • close to or more than 90 days since your accident and we haven’t already approved more treatment, or
  • more than 6 months since you’ve had any treatment or service paid for by the TAC.

Your osteopath must be registered under the Health Practitioner Regulation National Law to practice in the osteopathy profession.

How we pay for treatment

There are two ways we can pay for your approved treatments and services:

  • we pay your provider at the TAC rate
  • you pay your provider, and we repay you at the TAC rate.

To ask for a reimbursement, scan or take a photo of your receipt. Send it to us with the ‘Reimbursement form’ button under 'Upload documents' on myTAC, or by email to info@tac.vic.gov.au and we will repay you.

We will pay for your treatment at the TAC rate . If your provider charges more than the TAC rate, you may need to pay the difference. This is known as a 'gap payment'.

If your provider charges you a gap payment, you may be able to seek reimbursement for some of this through:

  • Medicare or your private health insurance
  • The TAC.

Please note, in most cases, we are unable to reimburse you for a gap payment. This is because we have paid for your treatment or service at a rate we have determined is reasonable. You may still ask for a reimbursement from the TAC and we will let you know our decision.

What does an osteopath do?

An osteopath focuses on your whole body, including muscles, ligaments and tendons and the spine and nervous system. They use a variety of different hands on methods, including spinal manipulation, soft tissue massage techniques, gentle rhythmic joint movements, stretching muscles and more.

Massage therapy, or myotherapy

We can consider paying for massage therapy, or myotherapy when it's part of your treatment and performed by a registered:

We can't pay for massage when it's performed by a masseur or myotherapist.

Effective 1 July 2021

The TAC has extended the funding of temporary telehealth services previously scheduled to end on 30 September 2020 until further notice, giving clients the ongoing convenience and flexibility of accessing health services from home.

Osteopathy services can be invoiced online via LanternPay for next business day payments.

For osteopathy services provided on or after 1 July 2021
 Registered for GST
Service DescriptionTAC Item NumberMaximum Payment Rate
In Rooms
Initial Consultation: New patient, history & examination O600 $69.27
Standard Consultation O602 $55.71
Telehealth  
Initial Consultation: New patient, history & examination (telehealth)O600T $69.27
Standard Consultation (telehealth)O602T $55.71
Treatment Plan
Completion of Allied Health Treatment and Recovery Plan (AHTRP)  QU0055* $61.99
For osteopathy services provided between 1 July 2020 and 30 June 2021
 Registered for GST
Service DescriptionTAC Item NumberMaximum Payment Rate
In Rooms
Initial Consultation: New patient, history & examination O600 $68.39
Standard Consultation O602 $55.01
Telehealth  
Initial Consultation: New patient, history & examination (telehealth)O600T$68.39
Standard Consultation (telehealth)O602T$55.01
Treatment Plan
Completion of Allied Health Treatment and Recovery Plan (AHTRP)  QU0055* $59.78
For Osteopathy services performed by a provider who is not registered for GST
 Not Registered for GST
Service DescriptionTAC Item Number2021/22 Maximum Payment Rate2020/21 Maximum Payment Rate
TAC Questionnaire
Pro forma QuestionnaireQUGF55$56.35$54.34

How to send documents to the TAC

myTAC

myTAC is the quickest way to:

  • Submit receipts and claim reimbursements
  • Send documents and forms
  • Update your personal and banking details
  • Find out about treatments and services the TAC may pay for

Email

If you can't use myTAC to send your receipts or documents, please take a photo and email it to us at info@tac.vic.gov.au. Include your claim number in the subject line of your email so we can process your request.

PainHEALTH has clinically supported information, tips, support and personal stories to help manage musculoskeletal pain.

Summary

You can use this form to claim general reimbursements from the TAC.

How to send documents to the TAC

myTAC

myTAC is the quickest way to:

  • Submit receipts and claim reimbursements
  • Send documents and forms
  • Update your personal and banking details
  • Find out about treatments and services the TAC may pay for

Email

If you can't use myTAC to send your receipts or documents, please take a photo and email it to us at info@tac.vic.gov.au. Include your claim number in the subject line of your email so we can process your request.

Summary

This form is to be used when claiming reimbursement for travel (i.e. private vehicle, public transport and/or taxi) expenses to attend: medical treatment for accident injuries; medical examinations arranged by the TAC; approved rehabilitation or disability services; or work, if you are participating in a formal Return to Work program.

How to send documents to the TAC

myTAC

myTAC is the quickest way to:

  • Submit receipts and claim reimbursements
  • Send documents and forms
  • Update your personal and banking details
  • Find out about treatments and services the TAC may pay for

Email

If you can't use myTAC to send your receipts or documents, please take a photo and email it to us at info@tac.vic.gov.au. Include your claim number in the subject line of your email so we can process your request.

We’re here to help you get your life back on track after your transport accident. To help you recover from your transport accident injuries we will pay for these allied health physical therapies:

  • Physiotherapy
  • Osteopathy
  • Chiropractic
  • Acupuncture
  • Podiatry
  • Exercise physiology

In the first 90 days after your accident, the TAC can help pay for this treatment without the need for you to contact us for approval first.

When you need to contact us for approval

You or your provider need to contact the TAC for approval of this treatment if:

  • It is approaching or more than 90 days since your accident and we have not approved further treatment or services, or
  • It has been more than 6 months since you’ve had any treatment or service paid for by the TAC.

Gym/Swimming programs - If your allied health physical therapist recommends that you take part in a gym or swimming program that requires a paid membership, you will need to contact the TAC for approval before you start the program.

When we can pay for allied health and physical therapies

We will pay for this treatment when it’s recommended by your doctor or other health professional.

We may contact your physical therapist to talk about your progress or ask for an assessment, to make sure that:

  • You have access to the appropriate treatment and support required for your transport accident injuries.
  • You are getting proven, evidence-based treatment and aren’t receiving treatment that isn’t helping you recover.
  • You are moving towards getting your life back on track and being able to live independently.

Treatments and services we can’t pay for

We can’t pay for services that:

  • do not treat your transport accident injuries
  • are not reasonable, necessary or appropriate
  • are not clinically justified, safe and effective.

What do allied health physical therapists do?

Allied health physical therapists use their special skills and areas of expertise to diagnose and treat your transport accident injuries. They can also recommend equipment that may help you.

For more information on what each therapist does, see:

Other services you can access

Your allied health physical therapist will develop a treatment plan for you that could include:

  • Diagnostic tests to determine the best treatment for your injuries
  • A referral for an exercise physiologist to oversee your gym or swimming program
  • Equipment you need such as braces and supports. See our Equipment Policy.

We will pay for these services when they are recommended by your physical therapist and part of your treatment plan.

When it's needed, we will also work with your treating team to help them coordinate the physical therapies you need.

How treatments and services are paid for

We pay for your treatment:

  • Directly to your physiotherapist, when you have given them your TAC claim number, or
  • If you have to pay, use myTAC to send a copy of your receipt to us and we will repay you.

We pay for your services in line with our responsibilities under the Transport Accident Act 1986.

How much we will pay

We will pay for your treatment and services according to our fee schedule. If your provider charges more than the TAC rate, you may need to pay the difference. For a list of TAC rates, see:

For accidents that happened before 14 February 2018, we can only pay for these services (with the exception of Exercise Physiology) once any required medical excess has been reached. Find out if the medical excess applies to you.

For providers

If you are a provider of physical therapies, please refer to our TAC Provider Guidelines.

See what else we can pay for