Information brochures

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Information products for TAC clients

About the TAC

This booklet explains the role of the Transport Accident Commission (TAC) and the benefits and services available for people injured in transport accidents. Topics include: claim lodgement and assessment processes; what the TAC can and can't fund, under law; and answers to frequently asked questions.

At home with the family (for families of children with injuries)

This booklet contains information and suggestions for families of children who've been injured in a transport accident and are about to leave hospital and return home. Topics include: how the TAC can help; adjusting to life at home and overcoming challenges that may arise; community organisations that offer support and counselling; and looking after the welfare of family members.

Claims for accidents that happened before 1987

The TAC scheme is for accidents that happened from 1 January 1987 onward. However, the TAC can pay for medical treatment or surgery related to an earlier accident if:

  • Your accident date was between 1 September 1980 and 31 December 1986, and
  • You had an accepted claim from the Motor Accidents Board (MAB), and
  • You did not receive a common law settlement (pay out) for the accident.

If you are unsure whether you this applies to you, please contact the TAC Policy team by email. In your email please include:

  • As much detail about the accident as possible, including the approximate date and, if known, the accident location and vehicles involved
  • Your full name at the time the claim was lodged
  • Your date of birth 
  • Your current contact details
  • If you are enquiring on behalf of another person, please enclose a signed Authority to Release (client representative) form or a copy of your guardianship or power of attorney documentation.

For more information, please contact the TAC on 1300 654 329.

Client service charter

Our aim is to work with you and your health professionals in a positive, honest and professional manner. We want to ensure you receive reasonable and appropriate treatment and services for your accident-related injuries.  This document outlines standard of service you can expect from the TAC.

Complaints - the TAC complaints process

This brochure sets out the process for making a complaint to the TAC and how your issue will be resolved. You are encouraged to make a complaint if you are dissatisfied with the TAC's service in any way or have an issue about a TAC advertisement or sponsorship.

Completing the TACs Medical Excess declaration form

This fact sheet provides instructions on how to complete the TAC's medical excess form.

e-therapy - online mental health and persistent pain resources

Etherapy programs are generally free web-based support programs where people can access information and counselling to assist them in managing persistent pain or mental health issues such as anxiety and depression.

E-therapy services are for people experiencing persistent pain, distress or mild to moderate symptoms of mental disorders, particularly stress and anxiousness or depressive like symptoms.

It is important that you talk to your treating health practitioner before starting any support service, including E-therapy services, to make sure it is right for you. Discuss your symptoms with your treating health practitioner to see if E-therapy is suitable for your situation.

Generally most E-therapy programs are free. You should therefore contact the TAC before accessing any E-therapy service that requires payment.

Hospital discharge checklist - preparing to go home

This checklist will help TAC clients as they prepare for leaving hospital and ensure a smooth return home. The intention is for clients to take some time before their discharge from hospital to think about the tasks around the home or work/study they may need assistance with and put appropriate plans in place with their family, friends, carers or the TAC.

If you need further treatment

This information sheet is for clients who have already made a TAC claim for emergency treatment services (e.g. ambulance transport, medical treatment) received immediately after their accident, but want to lodge a claim for further treatment and services. It explains the information that the TAC requires to assess the claim.

Impairment benefits

An impairment is a permanent physical or psychological condition caused by your transport accident injury.  Impairment is measured in medical terms. Clinical tests are conducted to measure how, and to what degree, the injury has affected your body movement or organ function.

Impairment examination (TAC)

This information sheet discusses what the expect at your TAC impairment examination, including: what to bring; who will perform the examination; and how your level of impairment will be assessed. Depending on your level of impairment, which is expressed as a percentage rating, you may be entitled to a lump-sum payment from the TAC.

Information for people with soft tissue injuries

This booklet provides information about soft tissue injuries (e.g. painful strains, sprains and bruises) and how health care professionals can help you recover faster by getting moving. As well as explaining the types of treatment and services the TAC can fund, there are handy tips about working with your therapy providers, staying motivated and measuring progress.

Living in bushfire risk areas

This information sheet provides practical advice for vulnerable Victorians living in bushfire risk areas about preparing bushfire survival plans and being 'fire-ready'. In some cases, the TAC can consider funding requests for domestic assistance from eligible clients who are unable to undertake bushfire readiness tasks as a result of their accident injuries.

Loss of earnings benefits

The TAC can pay you loss of earnings benefits while you are unable to return to work due to your accident injuries. Loss of earnings benefits is a temporary income support while you recover enough to return to work.

Loss of earnings benefits for self employed people

This booklet provides useful information about the loss of earnings benefits that the TAC can pay self-employed clients who have lost income as a result of their accident injuries. As well as setting out how loss of earnings benefits are calculated and paid, the publication explains ways the TAC can help you return to work.

Loss of earnings capacity

This information sheet is for clients currently receiving TAC loss of earnings capacity (LOEC) benefits. It explains: how the benefits are calculated; how long, by law, the TAC is able to pay; what documents you need to supply to the TAC to continue receiving LOEC payments; and how the TAC can help you get back to work.

Medical examinations for TAC clients

This information sheet explains what to expect at TAC medical examinations that clients claiming support services are required to attend. You will also find details of what you need to bring and reimbursements (e.g. for travel or work absence related to your examination appointment) that you may be eligible to claim.

Network Occupational Therapy - Information for TAC clients

This information sheet explains how network occupational therapists (OTs), who have been authorised by the TAC to work with TAC clients, can help maximise your participation and independence in doing everyday activities at home, work or school and in the community. It also details the skills and experience that providers need to demonstrate in order to be classified as a network OT.

Network Pain Management Programs - Helping you manage your pain

This information sheet discusses how Network Pain Management Programs can help TAC clients manage musculoskeletal injuries and persistent pain to improve enjoyment of life and increase independence at home, work and in the community. The programs focus on developing strategies to return to work, reduce dependence on medication and improve mental health.

Network Pain Management provider list

This document lists the TAC's Network Pain Management providers and includes location and contact details.  You will need a referral from your GP to access these services.

On-call services information sheet (general)


This is the general information sheet on the 'on-call service'.  This service is an alternative to inactive support for clients who require occasional or 'just-in-case' assistance during the day and/or at night. The service is a collaborative service between a monitoring service and an attendant care call-out service. 

Outreach Provider contact list

These are the listings of Outreach Providers approved by the TAC. 

For further information please refer to the Outreach services policy.

Peer Support Service information sheet

Peer support is when people share and receive practical information, experiences, emotional support with someone else on a similar journey. 

Peer support options are generally free, person centred and aimed at helping people cope with a variety of health and social conditions.

While the TAC recognises that peer support programs can be a valuable support for our clients and encourages clients to participate, any costs related to a peer support program are payable by the client, including but not restricted to, attendance, access and transport. 

Principles of peer support as outlined by the Department of Human Services are generally accepted as a guideline for things for users to look for when sourcing a peer support.

Pharmacy Expenses Information Sheet (for TAC clients)

This information sheet outlines the types of Pharmacy expenses the TAC can pay for, and what information is required to pay your pharmacy accounts.

Post Hospital Support fact sheet

This information sheet describes the benefits and support available for clients who need treatment in hospital as an inpatient or for day surgery more than three years after their accident. As well as explaining the loss of earnings payments that you may be entitled to claim while you're unable to work due to your hospital treatment, the publication summarises the household, personal care and child care services that the TAC can pay for.

Privacy policy

This document sets out the TAC's privacy policy, including how the organisation protects clients' personal, health and claim information.

Research charter

The TAC regularly conducts client research and you might be asked to participate. We want to continue to improve our service, so we need to know what you think about the way we do things. We greatly value all the feedback you provide.

Return to work - activity planner

A handy template document for TAC clients who are returning to work to organise their various treatment appointments, exercises and work commitments.

Returning to work

This booklet explains how TAC clients can work positively with their employer, health professionals and the TAC to coordinate a safe and smooth return to work. It outlines the TAC services and benefits, such as workplace assessments and modifications, that are available to assist return to work. There's also a useful planner tool and answers to frequently asked questions about return to work programs.

Standard mattresses information for TAC clients

This information sheet outlines when the TAC will contribute towards the cost of a standard mattress, and how much we will pay up to.

Supporting you after an accident

This booklet provides an overview of the treatment and support services available to you to help you get your life back on track after a transport accident.

TAC Home services - Client information sheet

This information sheet explains the home services (i.e. household tasks you would normally perform, but can't because of your accident injuries) that the TAC may be able to temporarily pay an agency worker to provide. It outlines how to claim home services and the types of household tasks the TAC can and can't fund.

TACLink - Contact numbers to speak to TAC in your own language

This document provides telephone numbers to speak with the TAC in your own language. 

Transport Accident Charge information sheet

This information sheet explains the transport accident charge Victorian motorists pay when registering their vehicles with VicRoads each year. Funding from the charge enables the TAC to pay for treatment and support services for people injured in transport accidents as well as promoting road safety.

Your feedback - TAC market research update

This brochure outlines why the TAC does market research and how it is used

Your privacy and the TAC

The TAC respects your privacy and treats this issue very seriously. We are committed to strengthening our existing organisational culture to ensure your privacy is valued and safeguarded in accordance with the relevant legislation.

Information products for TAC clients with major injuries

A Guide to Individualised Funding

This booklet explains how Individualised Funding works and provides detailed information about setting up your bank account, budgeting your finances and paying for your services.

Attendant care - choosing an agency

Attendant care agencies employ support workers who assist you with tasks you cannot do yourself due to your injuries. You may only need this support for a short time to assist you with daily tasks such as showering or dressing or you may need regular support on a long-term basis so you can be as independent as possible in your daily life.

Community services

This useful contact list provides details of various community services organisations (outside of the TAC) that provide advocacy, information, support, counselling and opportunities for people who have been injured or affected - directly or indirectly - by road trauma.

Daily support

This information sheet is for clients who have a disability arising from their accident injuries and need attendant care support to do personal care, day-to-day tasks and leisure activities. It explains one attendant care option, known as daily support, for individuals who require carers to be on-call 24 hours per day.

Emergency hospital information

This booklet provides useful information for relatives of people who have been injured in a transport accident and are being treated at an emergency hospital. Topics include: the role of the TAC Early Support Coordinator; benefits and services that the TAC can pay for; looking after yourself; and what will happen next when your family member moves to a rehabilitation hospital.

Home, leisure and work

This booklet provides information and ideas for people with major injuries about adjusting to life at home and in the community. It explains how the TAC can help as well as some of the services and opportunities available from public organisations to improve independence, social interaction and enjoyment in life.

Individualised Funding - Information for people interested in being in charge of their own TAC funds

Individualised Funding is a way for people with a severe injury to be in charge of the services they need because of their transport accident. It recognises a person's right to make decisions about their services, including changing their services if they want to.

Occupational Physicians - helping you get back to work (for clients with spinal cord injuries)

This publication explains how occupational physicians - specialist doctors who have expertise in helping people who have had serious accidents return to the workforce - can assist TAC clients who have spinal cord injury.

Rehabilitation - at the rehabilitation hospital

This booklet provides information and assurance for clients moving into a rehabilitation facility about what to expect and how the TAC can assist. Topics include: how your rehabilitation program will help improve your ability to do things and increase independence; and preparing your Independence Plan of individual goals you want to achieve in the short and long term.

Rehabilitation - preparing to go home

This booklet provides information and assurance for people with major injuries who are preparing to leave the rehabilitation hospital and return home. It explains the next stage of your rehabilitation and Independence Plan as well the support services that the TAC can fund to help with day-to-day tasks.

Shared supported accommodations - your rights and responsibilities

This information sheet sets out the rights and responsibilities of people with disabilities when choosing and living in shared supported accommodation (i.e. houses that have paid carers to provide personal care, nursing, rehabilitation, meal and housekeeping services).

Supported accommodation - choosing a service

This information sheet provides advice for clients who the TAC has agreed to pay supported accommodation services. It explains the different supported accommodation options available and provides guidance on how to choose an arrangement that will best suit your specific needs.

Supported leisure options

This information sheet explains the wide range of options available for TAC clients to participate in community-based social and recreation activities to get out-and-about, pursue an interest, meet new people and have fun.

TAC Home modifications - Client information sheet

This information sheet outlines who can apply for TAC-funded home modifications to ensure safety and accessibility. It also explains the home modification assessment and planning process.

Therapy support

This information sheet describes the therapy support available to help clients achieve rehabilitation goals or develop day-to-day living skills. The therapy support is provided by an Allied Health Assistant (AHA) under the direction of your treating health professionals.

Using modified vehicles - cost exemptions

If you need to use a modified vehicle as a result of your transport accident injuries, you may be exempt from paying some normal costs associated with purchasing and owning the vehicle.

Vehicle modifications - TAC Client information sheet

This information sheet outlines who can apply for TAC-funded vehicle modifications to ensure safety, accessibility and independence as a driver or passenger. It also explains the assessment and approval process, examples of vehicle modifications (e.g. hand controls to operate the accelerator and brake) and the legal contracts involved.

Information and forms for the families of people who have died

Dependants acknowledgement form

This form seeks confirmation about the school, university or tertiary institution enrolment of the deceased person's dependant children who are claiming TAC benefits (via their surviving parent/guardian).

Dependants statutory declaration form

This form seeks confirmation about the deceased person's spouse/partner and children who were reliant on their economic support at the time of their death. It also requires details of the deceased person's spouse's/partner's gross weekly income as well as the weekly contribution that the deceased provided.

Funeral and dependency benefits claim form

This form needs for be completed and returned to the TAC to claim funeral expenses and/or dependency benefits after a person has died as a result of a transport accident. The introduction section sets out what information and official documents need to be provided regarding the deceased person's spouse, partner and dependant children.

Support when a person dies

This brochure is helpful for people whose loved one has died in a transport accident in explaining what benefits and services the TAC can provide, including payment of burial or cremation costs and income support.

Information products for employers

TAC information for employers (who are considering employing a TAC client, or who have recently employed a TAC client)

The TAC recognises that returning to work is an important part of an injured person's rehabilitation after a transport accident. The TAC's first step is to contact the injured person's employer. However, in some instances the TAC client is unable to return to their pre-accident employer and/or their pre-accident role.

Where the pre-accident role is not suitable and the pre-accident employer does not have any other roles to offer, the TAC can assist our clients to find new employment.

As part of the return to work process, the TAC can provide a package of incentives to support an employer while they help a TAC client return to employment.

TAC information for employers (who had a staff member involved in a transport accident)

You have an important part to play in your employee's successful return to work. A timely return to work can help your employee's overall rehabilitation after an accident.

The TAC will work with you and the injured employee to get them back to work as soon as possible. If you have any questions about an injured employee returning to work, call the TAC on 1300 654 329.

 

Other Publications

Common Law protocols

These documents summarise the protocols agreed by the TAC, Law Institute of Victoria (LIV) and Australian Lawyers Alliance (ALA) regarding common law entitlements, assessment procedures, information exchange and delivery of payments for seriously injured clients.

Please note: The 2016 Protocols are not applicable until 1 July 2016 and should not be used until this time.

Costs recovery guidelines

This document summarises the TAC's protocols regarding legal costs recovery where clients have been involved in court proceedings.

Dispute resolution protocols

These documents summarise the Protocols agreed by the TAC, Law Institute of Victoria (LIV) and Australian Lawyers Alliance (ALA) to achieve dispute resolution regarding no-fault claims.

Please note: The 2016 Protocols are not applicable until 1 July 2016 and should not be used until this time.

Funding of designated scheme test cases guidelines

This document outlines the circumstances in which the TAC may agree to fund a client's legal costs (in the event of a 'test case') and the relevant procedures that need to be followed.

Impairment protocols

These documents summarise the protocols agreed by the TAC, Law Institute of Victoria (LIV) and Australian Lawyers Alliance (ALA) regarding impairment entitlements, assessment procedures, information exchange and delivery of payments for seriously injured clients.

Please note: The 2016 Protocols are not applicable until 1 July 2016 and should not be used until this time.

Protocol Legal costs

These documents outline the legal costs payable for matters resolved under the TAC Protocols.

Serious injury applications - Guidelines for pre-hearing conferences

This document summarises the protocols associated with pre-hearings of TAC clients' serious injury applications as part of the litigation process.

Transport Accident Charge (premium) rates

This document provides a detailed description of the transport accident charges (according to vehicle type, capacity and location) Victorian motorists pay when registering their vehicles with VicRoads each year. Funding from the charge enables the TAC to pay for treatment and support services for people injured in transport accidents as well as promoting road safety.

Transport Accident Charge information sheet

This information sheet explains the transport accident charge Victorian motorists pay when registering their vehicles with VicRoads each year. Funding from the charge enables the TAC to pay for treatment and support services for people injured in transport accidents as well as promoting road safety.